Overcoming Transit's Information Silos with Walter Jenkins, Transit Chat Founder
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What happens when the person who's worked at your transit agency for 20 years retires—and takes decades of institutional knowledge with them? Walter Jenkins, founder of Transit Chat, knows this problem all too well.
In this episode, we dive deep into the communication breakdowns plaguing transit agencies of all sizes. From managers drowning in 65 emails by noon to critical information getting lost in endless reply-all threads, Walter shares real stories from over a dozen agencies about what's not working—and what can be done about it.
You'll discover why traditional communication methods fail in transit environments, how geographical data adds complexity to documentation, and the surprising power of skip-level meetings between CEOs and frontline employees. Walter also reveals how Transit Chat is working to become the centralized platform for communications, files, and assignments that agencies desperately need. This episode offers practical solutions for building better communication culture in your agency.
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